Shipping Policy
At TereaDxb.com, we are committed to excellence and to ensuring the complete satisfaction of our customers. We proudly transport across the UAE and abroad quickly and reliably. Be sure to read the shipping details before ordering.
1. Order Processing & Dispatch
- All orders are processed and dispatched within 1–3 business days after purchase.
- Weekend and holiday orders are handled the following day.
- We offer same-day dispatch on select items and for eligible orders placed before the daily cutoff time.
- During peak periods or high-volume sales events, processing may be slightly delayed. We will notify you via email if a significant delay is expected.
2. Delivery Timeframes
- Delivery timelines vary based on your location and the selected shipping method.
- Please allow additional time for delivery during holidays or unforeseen logistical delays.
3. Wrong Address Disclaimer
- Customers must provide a complete and correct shipping address at checkout.
- Contact us immediately if the address is wrong. While we do our best to accommodate changes, we cannot guarantee adjustments once the order has been processed.
- Orders delivered to an incorrect address due to customer error are not eligible for replacement or refund.
4. Undeliverable Orders
- Orders returned to us due to incorrect or undeliverable addresses may incur a restocking fee, which will be determined at our discretion.
5. Lost or Stolen Packages
- TereaDxb.com is not responsible for lost or stolen packages that show as delivered via tracking services.
- If your package shows as delivered but has not been received, please contact your local authorities or delivery carrier to file a claim.
6. Return Request Window
- As outlined in our Return & Refund Policy, you have 7 days from the delivery date to initiate a return.
- Only unopened and unused items in original packaging are eligible for return.
7. Out-of-Stock Items
- In the rare event that a product is out of stock at the time of order:
- We may hold the shipment until all items are available.
- Alternatively, you may request a partial shipment or product substitution by contacting our support team.
- We may hold the shipment until all items are available.
8. Import Duties and Taxes
- Orders shipped internationally may be subject to import duties, taxes, or customs charges once they reach the destination country.
- These charges are not included in the product or shipping price and must be paid by the customer upon delivery.
9. Acceptance of Policy
By placing an order on TereaDxb.com, you agree to the terms outlined in this Shipping Policy. Without giving you any kind of warning, we can change this policy at any moment.
10. Contact Information
For any shipping-related questions or concerns, please contact our customer support team:
📧 Email: tereadubaiuae@gmail.com
🌐 Website: https://tereadxb.com